Effective Date: 24 July 2024
This privacy notice outlines Beyond ONE’s ("we," "us," or "our") commitment to protecting your Personal Data when You use our Travel eSIM Services, interact with our Website and/or Mobile Application, or communicate with us regarding your Travel eSIM requests. At Beyond ONE, we prioritize the security and privacy of your information and strive to ensure its protection to the fullest extent possible.
This privacy notice lists out the Personal Data we process, the activities for which we process Personal Data, the lawful basis for such processing, the measure we take to ensure security, and your rights protected under applicable regulation.
This privacy notice shall be read in conjunction with any other applicable privacy policy/notice. In case of any contradictions between both, this notice shall prevail for the Services offered within the scope of this notice.
1. Interpretation and Definitions
1. Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
(i) Account means a unique Account created for you to access our Service or parts of our Service.
(ii) Affiliate refers to any company that controls, is controlled by, or is under common control with Beyond ONE. This includes our parent company, subsidiaries, joint ventures, or other entities where we have a significant ownership stake or shared management structure.
(iii) Cookies refer to small text files that are placed on your Device by a Website or Mobile Application. They are used to store and track information about your browsing activity and preferences, which can help improve your user experience and allow the Website or Mobile Application to function properly.
For the purposes of this Privacy Policy:
(i) Account means a unique Account created for you to access our Service or parts of our Service.
(ii) Affiliate refers to any company that controls, is controlled by, or is under common control with Beyond ONE. This includes our parent company, subsidiaries, joint ventures, or other entities where we have a significant ownership stake or shared management structure.
(iii) Cookies refer to small text files that are placed on your Device by a Website or Mobile Application. They are used to store and track information about your browsing activity and preferences, which can help improve your user experience and allow the Website or Mobile Application to function properly.
For the purposes of this Privacy Policy:
(i) Account means a unique Account created for you to access our Service or parts of our Service.
(ii) Affiliate refers to any company that controls, is controlled by, or is under common control with Beyond ONE. This includes our parent company, subsidiaries, joint ventures, or other entities where we have a significant ownership stake or shared management structure.
(iii) Cookies refer to small text files that are placed on your Device by a Website or Mobile Application. They are used to store and track information about your browsing activity and preferences, which can help improve your user experience and allow the Website or Mobile Application to function properly.
For the purposes of this Privacy Policy:
(i) Account means a unique Account created for you to access our Service or parts of our Service.
(ii) Affiliate refers to any company that controls, is controlled by, or is under common control with Beyond ONE. This includes our parent company, subsidiaries, joint ventures, or other entities where we have a significant ownership stake or shared management structure.
(iii) Cookies refer to small text files that are placed on your Device by a Website or Mobile Application. They are used to store and track information about your browsing activity and preferences, which can help improve your user experience and allow the Website or Mobile Application to function properly.
(iv) Data Breach refers to a security incident that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data.
(v) Device means any Device that can access the Service such as a computer, a cell phone or a digital tablet.
(vi) Mobile Application refers to the software program provided by Beyond ONE that can be downloaded and used on your mobile Device, such as a smartphone or tablet.
(vii) Personal Data is any information that relates to an identified or identifiable individual.
(viii) Promotional Communications refer to messages sent by Beyond ONE that are intended to promote our products or Services, such as newsletters, special offers, or event invitations.
(ix) Service refers to all activities related to the purchase, activation, provisioning, and use of eSIMs, as well as any associated Services or support provided by Beyond ONE through the Website or Mobile Application.
(vi) Mobile Application refers to the software program provided by Beyond ONE that can be downloaded and used on your mobile Device, such as a smartphone or tablet.
(vii) Personal Data is any information that relates to an identified or identifiable individual.
(viii) Promotional Communications refer to messages sent by Beyond ONE that are intended to promote our products or Services, such as newsletters, special offers, or event invitations.
(ix) Service refers to all activities related to the purchase, activation, provisioning, and use of eSIMs, as well as any associated Services or support provided by Beyond ONE through the Website or Mobile Application.
(vi) Mobile Application refers to the software program provided by Beyond ONE that can be downloaded and used on your mobile Device, such as a smartphone or tablet.
(vii) Personal Data is any information that relates to an identified or identifiable individual.
(viii) Promotional Communications refer to messages sent by Beyond ONE that are intended to promote our products or Services, such as newsletters, special offers, or event invitations.
(ix) Service refers to all activities related to the purchase, activation, provisioning, and use of eSIMs, as well as any associated Services or support provided by Beyond ONE through the Website or Mobile Application.
(vi) Mobile Application refers to the software program provided by Beyond ONE that can be downloaded and used on your mobile Device, such as a smartphone or tablet.
(vii) Personal Data is any information that relates to an identified or identifiable individual.
(viii) Promotional Communications refer to messages sent by Beyond ONE that are intended to promote our products or Services, such as newsletters, special offers, or event invitations.
(ix) Service refers to all activities related to the purchase, activation, provisioning, and use of eSIMs, as well as any associated Services or support provided by Beyond ONE through the Website or Mobile Application.
(x) Service Provider means any natural or legal person who processes the data on behalf of Beyond ONE. It refers to Third-party companies or individuals employed by us to facilitate the Service, to provide the Service on our behalf, to perform Services related to the Service, or to assist us in analysing how the Service is used.
(xi) Third-party refers to companies or individuals that are not directly affiliated with Beyond ONE but may be involved in providing Services related to our Website or Mobile Application. This can include Service Providers, business partners, or other entities with whom we share data as outlined in this privacy notice.
(xii) Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
(xiii) You refer to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
(xiv) Website refers to the collection of web pages and related content that are accessible through the internet at [Website URL].
(xi) Third-party refers to companies or individuals that are not directly affiliated with Beyond ONE but may be involved in providing Services related to our Website or Mobile Application. This can include Service Providers, business partners, or other entities with whom we share data as outlined in this privacy notice.
(xii) Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
(xiii) You refer to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
(xiv) Website refers to the collection of web pages and related content that are accessible through the internet at [Website URL].
(xi) Third-party refers to companies or individuals that are not directly affiliated with Beyond ONE but may be involved in providing Services related to our Website or Mobile Application. This can include Service Providers, business partners, or other entities with whom we share data as outlined in this privacy notice.
(xii) Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
(xiii) You refer to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
(xiv) Website refers to the collection of web pages and related content that are accessible through the internet at [Website URL].
(xi) Third-party refers to companies or individuals that are not directly affiliated with Beyond ONE but may be involved in providing Services related to our Website or Mobile Application. This can include Service Providers, business partners, or other entities with whom we share data as outlined in this privacy notice.
(xii) Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
(xiii) You refer to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
(xiv) Website refers to the collection of web pages and related content that are accessible through the internet at [Website URL].
2. Information We Collect
2.1. We may collect personal information directly from You or through automated means when You interact with or use our Services through our Website or mobile Application.
2.2. The types of personal information we may collect include:
(i) Contact information (such as name, email address, phone number, and mailing address)
(ii) Demographic information
(iii) Payment information
(v) Your public social media profile avatar if You create account with us using either Google, Facebook or any other such option
(vi) Usage data (such as IP address, browser type, operating system, and browsing behavior)
(vii) Information provided through surveys or feedback
2. Information We Collect
2.1. We may collect personal information directly from You or through automated means when You interact with or use our Services through our Website or mobile Application.
2.2. The types of personal information we may collect include:
(i) Contact information (such as name, email address, phone number, and mailing address)
(ii) Demographic information
(iii) Payment information
(v) Your public social media profile avatar if You create account with us using either Google, Facebook or any other such option
(vi) Usage data (such as IP address, browser type, operating system, and browsing behavior)
(vii) Information provided through surveys or feedback
2. Information We Collect
2.1. We may collect personal information directly from You or through automated means when You interact with or use our Services through our Website or mobile Application.
2.2. The types of personal information we may collect include:
(i) Contact information (such as name, email address, phone number, and mailing address)
(ii) Demographic information
(iii) Payment information
(v) Your public social media profile avatar if You create account with us using either Google, Facebook or any other such option
(vi) Usage data (such as IP address, browser type, operating system, and browsing behavior)
(vii) Information provided through surveys or feedback
2. Information We Collect
2.1. We may collect personal information directly from You or through automated means when You interact with or use our Services through our Website or mobile Application.
2.2. The types of personal information we may collect include:
(i) Contact information (such as name, email address, phone number, and mailing address)
(ii) Demographic information
(iii) Payment information
(v) Your public social media profile avatar if You create account with us using either Google, Facebook or any other such option
(vi) Usage data (such as IP address, browser type, operating system, and browsing behavior)
(vii) Information provided through surveys or feedback
3. Use of Your Personal Data
3. Use of Your Personal Data
3.1. We may use your Personal Data for the following purposes:
(i) To provide and maintain our Service, including to monitor the usage of our Service.
(ii) Performance of a contract: some of the data might be collected, used, processed or retained for the development, compliance and undertaking of contracts for the products, items or Services You have purchased or of any other contract through some of our Service.
(iii) To manage your Account: to manage your registration as a user and provide You access to different functionalities available to a registered user.
(iv) To get in touch with You: To contact You by email, or other equivalent forms of electronic communication, such as a Mobile Application's push notifications regarding updates or informative communications related to the functionalities, products or contracted Services, including with any updates, when necessary or reasonable for their implementation.
(v) For business transfers: We may use your information during a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of similar nature of some or all of our assets, including in cases where it is going concern or as part of liquidation or bankruptcy, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
(vi) For other purposes: We may use your information for additional purposes, such as data analysis, identifying trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services and your experience.
3.2. We may share your personal information in the following situations:
(i) Affiliates: We may share your information with our Affiliates, in which case we will require those Affiliates to honour this Privacy Policy. Affiliates include Our parent Company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
(ii) Business partners: We may share your information with our business partners to offer You certain products, Services or promotions. This includes companies that provide us with brand licensing, such as the Virgin Group, and other entities with which we have established business relationships. We will ensure that any data shared is done so in compliance with applicable data protection laws and is limited to what is necessary to fulfil the intended purpose..
(iii) With other users: When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
(iv) With your consent: We may disclose your personal information for any other purpose with Your consent.
(v) Service Providers: We may share your personal information with Service Providers to provide our Service or monitor and analyse the use of our Service.
(vi) For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
(vii) Government Entities: We may disclose your personal information to government entities, regulatory authorities, law enforcement agencies, or other public authorities if required by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, or investigate, prevent, or take action regarding illegal activities, fraud, or threats to the safety of any person.
3.2. We may share your personal information in the following situations:
(i) Affiliates: We may share your information with our Affiliates, in which case we will require those Affiliates to honour this Privacy Policy. Affiliates include Our parent Company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
(ii) Business partners: We may share your information with our business partners to offer You certain products, Services or promotions. This includes companies that provide us with brand licensing, such as the Virgin Group, and other entities with which we have established business relationships. We will ensure that any data shared is done so in compliance with applicable data protection laws and is limited to what is necessary to fulfil the intended purpose..
(iii) With other users: When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
(iv) With your consent: We may disclose your personal information for any other purpose with Your consent.
(v) Service Providers: We may share your personal information with Service Providers to provide our Service or monitor and analyse the use of our Service.
(vi) For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
(vii) Government Entities: We may disclose your personal information to government entities, regulatory authorities, law enforcement agencies, or other public authorities if required by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, or investigate, prevent, or take action regarding illegal activities, fraud, or threats to the safety of any person.
3.2. We may share your personal information in the following situations:
(i) Affiliates: We may share your information with our Affiliates, in which case we will require those Affiliates to honour this Privacy Policy. Affiliates include Our parent Company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
(ii) Business partners: We may share your information with our business partners to offer You certain products, Services or promotions. This includes companies that provide us with brand licensing, such as the Virgin Group, and other entities with which we have established business relationships. We will ensure that any data shared is done so in compliance with applicable data protection laws and is limited to what is necessary to fulfil the intended purpose..
(iii) With other users: When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
(iv) With your consent: We may disclose your personal information for any other purpose with Your consent.
(v) Service Providers: We may share your personal information with Service Providers to provide our Service or monitor and analyse the use of our Service.
(vi) For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
(vii) Government Entities: We may disclose your personal information to government entities, regulatory authorities, law enforcement agencies, or other public authorities if required by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, or investigate, prevent, or take action regarding illegal activities, fraud, or threats to the safety of any person.
3.2. We may share your personal information in the following situations:
(i) Affiliates: We may share your information with our Affiliates, in which case we will require those Affiliates to honour this Privacy Policy. Affiliates include Our parent Company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
(ii) Business partners: We may share your information with our business partners to offer You certain products, Services or promotions. This includes companies that provide us with brand licensing, such as the Virgin Group, and other entities with which we have established business relationships. We will ensure that any data shared is done so in compliance with applicable data protection laws and is limited to what is necessary to fulfil the intended purpose..
(iii) With other users: When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
(iv) With your consent: We may disclose your personal information for any other purpose with Your consent.
(v) Service Providers: We may share your personal information with Service Providers to provide our Service or monitor and analyse the use of our Service.
(vi) For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
(vii) Government Entities: We may disclose your personal information to government entities, regulatory authorities, law enforcement agencies, or other public authorities if required by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, or investigate, prevent, or take action regarding illegal activities, fraud, or threats to the safety of any person.
7. Measures taken to Protect your Data
7. Measures taken to Protect your Data
We have implemented adequate technical and organizational safeguards to ensure confidentiality of your data, which includes access controls, physical controls, technical controls and administrative safeguards. We protect your data from unauthorized access, theft, Data Breaches, accidental loss, damage, alteration and unlawful processing of your data.
If You have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us using the information provided.
Contact Address: Beyond ONE Headquarters, Office 601, Aurora Tower, Dubai Internet City, Dubai, United Arab Emirates
Contact Name: Selsabila El Moutaouakil, Group Head of Compliance of Beyone One Email: dataprivacy@beyond.one